1. Application and service providers
These terms apply to the ‘لسعة فلفلة’ (Las’at Filfala) application and its services for browsing the menu, placing and tracking orders, and collecting orders from branches or using delivery where these options are available.
The application is developed by Afkar & Injaz for Information Technology (أفكار وإنجاز لتقنية المعلومات). The establishment or branch identified in your order details and invoice sells and prepares the food and fulfils your order. Seller details, charges and service options are identified when ordering. The application developer is not necessarily the food seller or delivery provider.
By using the application or confirming an order, you agree to these terms to the extent permitted by applicable law. If you disagree, you may stop using the application and contact support about any existing order. These terms do not replace the specific order information shown before confirmation or reduce your statutory rights.
2. Accounts and accurate information
Where an account or phone verification is required, provide accurate, current information and protect your login details and verification codes. Do not share them. You must be authorised to use the account and payment method and have the legal capacity required to place the order.
Check your contact number, selected branch, delivery address and order instructions before confirmation. Contact support promptly if you notice unauthorised access or an account error. You may request account closure or data deletion through support and the privacy-policy channels, subject to legal obligations concerning orders and invoices.
3. Products and order confirmation
Menu items, prices, availability and opening hours may vary by branch and service option. Review the items, quantities, extras and total before submitting. Submitting an order or a payment authorisation alone does not constitute acceptance; refer to the confirmation status shown in the application or the branch notification.
If an item or order cannot be fulfilled, you must be contacted about alternatives or cancellation and any refund due. A paid item must not be replaced with a different alternative without your agreement.
Product images are illustrative and presentation may vary. If you have a food allergy or health requirement, review the available ingredient information and contact the branch before ordering. An order note alone should not be treated as a guarantee that food is free of an allergen.
4. Prices, payments and offers
The order total, currency, applicable charges and taxes, including any delivery fee, are shown before purchase confirmation. Installing the application does not itself create a paid subscription. Discounts and vouchers are subject to their displayed conditions, validity dates and usage limits.
Use the payment methods offered in the application that you are authorised to use. Payments are processed under the payment provider’s terms. If you see a charge without an order confirmation, check the order status and contact support before paying again. Keep the transaction reference and do not share card details or verification codes.
5. Collection and delivery
Service is available for the branches, areas and times displayed in the application. Estimated preparation and arrival times may be affected by traffic, weather or operational conditions. Material changes should be communicated when available, without affecting rights relating to delay or non-performance.
Provide a clear address and a reachable contact number and follow order notifications. If delivery or collection cannot be completed, support will explain the available options and order status. Additional charges must have a disclosed and lawful basis.
6. Changes, cancellation and refunds
Request changes or cancellation promptly through the application, branch or support. Whether a request can be carried out depends on the order status. Food already prepared or an order dispatched for delivery may not be cancellable, depending on the disclosed conditions, applicable law and the perishable nature of the items.
If the fulfiller cancels, an order is not supplied, or it arrives incomplete or different from the confirmed order, contact support with the order number and a description, providing relevant evidence where needed. The issue will be addressed through an appropriate correction, replacement or refund according to the facts and applicable law. Perishability does not remove rights relating to faulty or non-conforming orders.
Where a refund is due, you will be informed of its amount and status. It will be returned to the original payment method where possible. The time it appears depends on the payment provider and bank; support can provide the refund reference. These terms do not waive any statutory right to dispute a transaction or make a claim.
7. Privacy and permissions
The Las’at Filfala privacy policy explains the data processed, the purposes of processing, user rights and contact channels. Permissions are used for the purpose explained when requested. Device permissions can be managed in device settings; refusing a permission needed for an optional feature may prevent that feature from working.
Read the Las’at Filfala privacy policy8. Permitted use and intellectual property
Do not use the application for fraud, fictitious orders, impersonation, offer abuse, unauthorised access, service disruption or infringement of others’ rights. Use communication and review features respectfully and lawfully.
Software, designs, trademarks and images belong to their respective owners. Permission to use the application is limited to lawful use of its functions. It does not transfer ownership or restrict exceptions or rights provided by applicable law.
9. Availability and responsibility
The service may require updates or maintenance and may be affected by connectivity or third-party services. If a purchase fails, contact support to establish the order and payment status before retrying.
Each provider remains responsible for its service under applicable law and the agreed order. These terms do not exclude liability that cannot lawfully be excluded or consumer rights relating to safety, conformity or compensation.
10. Ending use and changes to these terms
You may stop using the application at any time. Account access may be restricted for misuse, security risks or legal violations, with an explanation and a contact route where possible, without prejudicing rights concerning existing orders or amounts due.
Updates are published here with their date, and material changes will be communicated appropriately. Later changes do not reduce rights concerning a previously confirmed order. Consent will be requested where required by law.
11. Applicable law and user rights
Applicable laws of Saudi Arabia are observed. These terms do not prevent mandatory consumer protections in your country of residence from applying where required, including applicable rights in the European Economic Area and the United Kingdom. Complaints may be raised with support or competent authorities in accordance with applicable law.
12. Contact and support
For orders, delivery, cancellation and refunds, use support in the Las’at Filfala application or the branch details in your order. You can also contact the restaurant at:
info@lasatfilfala.com · +966 55 278 6386
For technical matters and enquiries about these terms: Afkar & Injaz for Information Technology, Saudi Arabia.